Saturday, November 10, 2007

iTunes 7.5 install problems (and fix)

I just got back from Australia and saw that a new version of iTunes is available. Great. So I download and install it. Then I get an error message when I try to run it that says "iTunes cannot run because some of its required files are missing. Please reinstall iTunes." Fine. I run the repair option from the setup. Same message, only it pops up while I am repairing. Fine. I uninstall and then reinstall. Same message, also during the actual installation. Fine. Do it again, just for good measure. Same message, same time. Fine. I uninstall and then install an older version of iTunes. Same message. This is not the first time iTunes has broken badly on my computer. I know there are a lot of apple fanboys out there who will sing their praises as "it just works," but iTunes is the only program I've had working which an update then breaks to a point that even uninstall and reinstall does not fix the problem. Stupid Apple.

Updated (11/11):


I found a work around. The problem is discussed and some "fixes" are suggested in this thread:
http://discussions.apple.com/thread.jspa?messageID=5809524
The solution I used was to uninstall Quicktime and install version 7.2 instead. No official fix from Apple that I know of, yet.

Updated (11/16):


It looks like the unofficial work around I found has become the official temporary fix!

4 comments:

Alicia said...

May I just say.....THANK YOU! last night I was almost sick over this happening to me. I will try this as soon as I get home. I'm sorry you had to go through it first but I'm glad you got some resolution.

Anonymous said...

Greetings from England!
I am so glad you posted the iTunes fix. Found your page after 4 hours of Regedit, installing/reinstalling iTunes & my security software, registry cleaning, hard disk cleaning, & Googling. You name it I tried it. Worked a dream within seconds.
Many thanks again.
Cheers
Peter

Anonymous said...

Nathan, you saved the day!

Anonymous said...

Revo uninstaller is a free download from downloads.com. Remove old iTunes and install new iTunes. I tried everything prior to finding this - many hours of frustration. It worked without a hitch. I'm a novice, so if I can do it, anyone can do it.